Here to Listen

And Take Action if Needed

We like to receive feedback from our clients. If we did not we would not know when we were doing something wrong or when we have done something especially well.

Customer Feedback

Bob Smith - Smith-Stone Services

"Smith-Stone Services Ltd were introduced to Liberty hygiene just over one year ago.

We have since used them for all our cleaning contracts that require washroom services. We were looking for an independent washroom company with the same business etho's as our own.

Some of our clients have had very specific washroom requirements, and Liberty Hygiene have made every effort to accomodate these clients.

We have found them to be the most professional and flexible company and would recommend then and their services to anyone."

Liz Barnet owner/manager the Rose Public House

"After using liberties washroom services for several years and being quite pleased with their whole range as well as their service and support I repeatedly resisted their offer of a washroom deep clean. Just another way of getting me to spend more money on their services, or so I thought. However, I eventually agreed with a personal undertaking from Scott Marshall himself that I would not be disappointed atall. The clean was done, I agreed the use of several more products which has left me with far cleaner, far more fragrant and generally more pleasant wash rooms in my small Tudor pub. I followed up asking for additional kitchen and bar hand sanitizers to be installed. I'm not the easiest person to get money out of but believe me the additional cost has not made much difference thus convincing me I've had a deal, to this end I'd like to say I'm more than happy with the products, the advice, the installation and the servicing, not to mention the price and would not hesitate to recommend Liberty Hygene services to others. "

Mark Walters, Account Director DJPA

"I would like to take this opportunity to pay a complement to Liberty and the maintenance of the Sanitary Bins. Their service is excellent - professional at all times - congratulations on using them."

Mike Knell, Elephant & Castle Shopping Centre

"At the Elephant & Castle Shopping Centre we use Liberty Hygiene not only because their prices are keen, they also deliver a high level of service through customer care. Their staff are always pleasant and courteous, and I would have no hesitation in recommending them to anyone. Working for a multi sited company I have already put them forward to other site managers, who have started to use them."

Dominic Ponniah Executive, Director of Cleanology, London

"We have used Liberty Washroom (or Hygiene?) Services for nearly 3 years and have never had a complaint. The company is run by an extremely passionate and dedicated team who offer a first class service. As a contract cleaning company, we are delighted to be able to offer Liberty's services to our clients who enjoy not only competitive pricing but a faultless service at all times. I therefore have no hesitation whatsoever in recommending Liberty Washroom Services."

Riccardo Lavarini (Director), Spaghetti House

"We are very satisfied with the services received from Liberty Hygiene and in particular with the monthly feedback that we receive from them. We would be happy to recommend the services of Scott and his team at Liberty Hygiene"

Ira Vinnicombe, The Westye Group, Loughton, IG10

"Liberty Washroom Services have provided us with quality service for the past two years without fail and have always been able to accommodate our needs at a good price."

Linda Handley, General Manager, Iron Monger Row Public Baths & Finsbury Leisure Centre, London

"I would like to comment on how impressed I am with your services, a while back I had a problem with one of your airfresheners it was beeping and not spraying, I called into your office (got through to a operative instantly, something that is easier said than done with many other companies) and reported the problem, i am pleased to say that one of your service personnel were on site the very next day to sort out the faulty unit. Well done to yourselves keep up the good work!"

Kay McBrien, Kintore Way Children's Centre, London.

"Liberty Washroom Services is a very efficient service with the flexibility to suit our needs. To speak to the same people every time makes such a difference to some of the big companies we have used in the past. We now feel that we are getting a personal service."

Janet Parsons, Johnsons Aparrelmaster, Benfleet, Essex.

"Excellent. The lady comes every month without fail and is always smart and courteous, I would recommend Liberty Washroom Services to anyone!"

Sheila O'Hara, City and Hackney Centre for Mental Health, Homerton Hospital, London.

"I would like to say how impressed I am with Liberty Washroom Services, very professional and a very good service, this has made a big improvement on our wards and departments, and good feedback from patients and staff, I would highly recommend your company."

G.W.Newbury - Mayfield Cleaning Contractors, Leigh-on-Sea, Essex.

"We choose Liberty Washroom Services because of their competitive pricing and because there was no need to sign a contract. To us this showed a confidence in LWS's own products/services and we have not been disappointed! A 'breath of fresh air' in this industry!!"

Leontine Van Haver, Peniel Academy, Brentwood, Essex.

"Your service driver is lovely and always punctual and polite. She provides a wonderful service and is a credit to your company. I would recommend Liberty Washroom Services to anyone."

JGM Commercial Services, Benfleet, Essex.

"We have been utilising the services of Liberty Washroom Services for over a year and continue to be impressed by the impeccably professional attitude they have towards the needs of our business and staff, providing a level of cleanliness and hygiene that is extremely effective, at a very reasonable price."

Insure & Go Insurance Services, Southend-on-Sea, Essex.

"We have used Liberty Washroom Services ltd for well over a year, and could not be happier with the service and helpfulness of the staff both in the office and whilst on our sites."

Barbara Bedwell, Vie UK and JT’S Leigh on Sea, Essex.

"Liberty Washroom Services provides a continually great service, and the service staff are always happy to go the extra mile. I would and have recommended your company to anyone."

Saks hair and beauty, Southend on Sea

"Liberty Washroom Services supply us with a first rate service and their staff are always polite and courteous."

Patricia Brennan, Ambassador Services Limited.

"We are extremely happy with the service you are providing for us and have found Liberty to be extremely professional. We very rarely receive any complaints or encounter any problems, but if we do Liberty react in an extremely quick manner. Once again, we would like to reiterate that we are completely satisfied with the service provided by Liberty."

have|your say

We would like to ask all clients & suppliers to leave feedback on the service that Liberty Washroom Services provide.

We find feedback is essential in the day to day running of our business: it helps us to understand what we do well and what we could improve on.

Giving us a compliment is great (we are always happy to receive those) but if you have a concern about anything we have done we are taking notes and are ready to take action.

//leave feedback...

our|team

The service we provide to our clients is as a direct result of the team that we have built and are building.

//Scott Marshall
//Other Key Members of Staff

We should also mention the other members of staff in the office and the many mobile members of staff that you will see from time to time delivering our service.